Delivery & Refund Information

Delivery

Carriage within the United Kingdom through the Tripod Cards Ltd website will be paid on all orders of a net value above £100, otherwise chargeable at £8.50 per delivery. 

Returns

Non Receipt of Goods:

Must be notified, in writing, within 7 days of invoice date. Otherwise no further claim for non receipt will be recognised.

Shortage or Damages:

Must be notified to Tripod Cards Ltd. within 7 days and confirmed in writing within 14 days if provided by Tripod Cards Ltd. Otherwise no further claims will be recognised. 

All shortages and damages will be replaced by Tripod Cards Ltd, with physical stock and will not be subject to credit alternatives.

Returns:

No products are accepted to our offices/warehouse without prior documented authorisation from the Company, and as such will be returned to the buyer, with all freight and associated costs of doing so being re-charged to the buyer.

To request a return, please complete the Returns Request Form

Refunds

We want you to be happy with your purchase. If you're not, just return the product to us (our contact details can be found here), following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge.

Terms & conditions (Refunds)

If you're unhappy with your purchase, please let us know within 7 days and a full refund will be given.

Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase

It's important that any unwanted item, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused

We'll refund any delivery charges you've paid if you return an entire order (UK orders only)



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